Relationships
Under one of our material issues, Relationships, we will contribute to resolving various issues, including those identified by Goal 17 of the SDGs - partnerships for the goals.
We make proposals at showrooms to ensure that customers can purchase our products with peace of mind. We also make various efforts through our call centers to respond to any questions or concerns our customers may have when using our products. In addition, we provide after-sales services that focus on being fast, reliable, and courteous. In these ways, we will continue to develop strong, long-lasting relationships of trust with our customers.
“TOTO quality” refers to the quality of the products themselves in combination with their assembly and maintenance if a problem were to arise. To help improve the quality of these services, we send
a postcard questionnaire to or call customers who have applied for after-sales service in order to gather information on customer satisfaction.
We aim to be a company where a variety of personnel can gather, work with peace of mind, prosper, and take on challenges, and we conduct activities to promote diversity and implement workstyle reforms in order to create a workplace where all employees can play an active role. In addition, we will work with our suppliers to undertake activities that address Sustainability issues in such areas as human rights and labor, safety and health, and the environment.
The TOTO Group respects the individuality of its diverse human resources in terms of age, nationality, disability, gender identity (sexual orientation, gender identity, and gender expression), and aims to create a rich and comfortable lifestyle culture through new ideas born from this respect. In order to meet the diversifying needs of our customers and provide new value, we will develop an environment where diverse human resources, including women, people with disabilities, seniors, people of different nationalities, and LGBTQ people, respect each other and where everyone can continue working vigorously and with peace of mind. In addition, in order to achieve sustainable overseas business growth, we will develop local executive candidates for overseas group companies and provide them with TOTO-like leadership to expand our overseas business and create TOTO fans around the world.
The TOTO Group uses its management resources effectively in conducting social contribution and community coexistence activities aimed at the resolution of local and global social issues. As a good corporate citizen, we will carry out activities that contribute to the revitalization, maintenance, and development of local communities. We also actively support employee participation in volunteer activities across a broad range of fields, such as tree-planting and city cleanup activities, activities to provide aid to disaster-affected regions, and support for sports.
| Key Indicators | FY2022 (Results) | FY2023 (Targets) |
|---|---|---|
| Customer satisfaction in after-sales service* |
94.0pt
|
94.2pt
|
| Percentage of employees taking part in volunteer activities (total number of participants / number of consolidated employees = participation rate) |
91.8%
|
100%
or more |
* Scope: Japan,Americas,Europe,Mainland,China,Taiwan Region,India,Thailand,Vietnam
・Figures are as of FY2023